Shipping policy
Shipping Policy
Each order is prepared with care. Orders are processed within 1–2 business days of purchase, Monday to Friday, excluding public holidays. You’ll receive a confirmation once your order has been dispatched.
Estimated Delivery Times
European Union: 3–8 business days
International: 7–14 business days
These are estimates, not guarantees. Where no specific delivery date has been agreed, delivery will in any case take place within 30 days of your order being placed, in line with EU consumer law.
Shipping Costs
Shipping costs are calculated at checkout based on destination and delivery method, and shown to you in full before you complete your order.
Customs, Duties & Import Taxes
For orders shipped outside the European Union, your parcel may be subject to customs duties, import taxes, or handling fees imposed by your local authorities upon arrival. These charges are determined by your country and are not included in your order total or within our control. As the recipient, you are responsible for any such charges. We recommend checking with your local customs office if you’re uncertain what to expect.
Order Tracking
Once your order has shipped, you’ll receive a tracking number by email so you can follow its journey to you.
Lost or Delayed Shipments
If your order has not arrived within the estimated delivery window, please contact us and we will look into it on your behalf. Should your parcel be confirmed lost in transit, we will arrange a replacement or a full refund at no cost to you.
Incorrect Delivery Addresses
Please ensure your delivery address is accurate and complete at checkout — we begin preparing your order promptly and are unable to make changes once it has shipped. If a parcel is delayed or returned to us due to an incorrect address provided at checkout, we’re happy to arrange redelivery; a reshipping cost may apply in this instance.
Failed Deliveries
If a delivery attempt is unsuccessful, our courier will generally leave a notice with instructions for collection or rescheduling. If a parcel is returned to us as a result of repeated failed delivery attempts, we will contact you to arrange redelivery, which may incur an additional shipping cost.
Damaged Parcels
If your order arrives visibly damaged, please contact us within 48 hours of delivery, with photographs where possible. We will arrange a replacement or full refund at no cost to you — this is always our responsibility, never yours.
Force Majeure
Occasionally, delivery may be delayed by circumstances beyond our reasonable control — including extreme weather, customs delays, strikes, or courier disruptions. In these cases, we’ll keep you informed and do what we can to minimise delay. Where we are ultimately unable to deliver your order, you remain entitled to a full refund.
Customer Support
For any questions about your delivery, we’re here to help.
29 REMEDIES™
Email: 29REMEDIESOFFICIAL@GMAIL.COM