Frequently asked questions

Orders are processed within 1–2 business days of purchase, Monday to Friday. Estimated delivery is 3–8 business days within the European Union and 7–14 business days internationally. These are estimates, not guarantees. Full details are in our Shipping Policy.

You have 14 calendar days from the day of delivery to let us know you'd like to return your order, no explanation required. The full process, including which items can be returned, is in our Returns & Refunds policy.

You'll receive a confirmation email once your order has been dispatched. If you have a question about your order's status, reach us through the contact page and include your order number.

Every product page includes a step-by-step How To Use section, along with what's included and answers to common questions about that product. If anything is unclear, contact us.

Our formulas draw on Korean skincare traditions and are selected for ingredient quality and everyday usability. Every product page lists what is inside, so you can read the full formula before you buy. For a specific ingredient or sourcing question about any product, contact us and we will share what we can.