Refund policy

Returns & Refunds

At 29 REMEDIES, every formulation is considered before it reaches you — and we hold ourselves to the same standard of care after your order arrives. If something isn't quite right, we've made the process as considered as everything else we do.

Your 14-Day Right to Reconsider

Should you wish to return your order, you have 14 calendar days from the day of delivery to let us know — no explanation required.

Simply write to us at 29remediesofficial@gmail.com within that window. You needn't send the item back immediately; once you've told us of your decision, you'll have a further 14 days to return it to us.

Upon receiving your return, or your proof of postage, we will issue your refund within 14 days, to your original method of payment, at no additional cost to you. This includes the price of your item and the cost of standard delivery; where a premium delivery option was selected, we refund the equivalent of our standard rate.

A Note on Sealed Items

Certain formulations — those applied directly to the skin — are sealed for your protection and cannot be accepted for return once opened. This applies to serums, mists, balms, eye patches, and any item supplied with a dropper, applicator, or protective seal.

You will find this noted on the relevant product page prior to purchase. An unopened, sealed item remains eligible for return within the full 14-day period; the exception applies only once the seal has been broken.

Handling Your Order

We invite you to unwrap and experience your order as you would in one of our boutiques. We ask only that items are handled as you would when trying something before purchase; returns showing wear, use, or damage beyond this will have the reduction in value deducted from the refund, at our reasonable assessment. Returning items in their original packaging, where possible, is appreciated though not required.

Should Something Arrive Imperfect

If your order arrives damaged, flawed, or is not what you selected, please write to us at 29remediesofficial@gmail.comwithin 30 days of delivery, with your order number and, where possible, photographs. We may request the item be returned to us for inspection as part of resolving your claim. You are entitled to a repair, replacement, price adjustment, or full refund under EU law — and in these instances, return shipping is our courtesy, always.

A Change of Mind, Before Dispatch

Should you wish to amend or cancel your order before it has left us, simply contact us at 29remediesofficial@gmail.comand we will happily accommodate this in full. Once your order has been dispatched, your 14-day right applies as above.

Return Shipping

For items arriving damaged, flawed, or sent in error — we cover the cost, always. For considered returns of a change of mind, the cost of return shipping is the customer's own, unless otherwise stated.

Exchanges

We're pleased to arrange an exchange for a different shade or item as a courtesy — write to us at 29remediesofficial@gmail.com. A full refund remains available to you at all times within your 14-day window, regardless of whether an exchange is offered.

Items Not Eligible for Return

Gift cards. Opened items falling under the sealed-item exception above.

To Begin a Return

Write to 29remediesofficial@gmail.com with your order number and the item(s) you wish to return. We will confirm the details and provide instructions, along with a prepaid label where applicable. Once received, your refund will follow within 14 days.

Timing

Refunds are processed within 14 days of receiving your return, or proof of its return. Your bank may take a few additional days to reflect this.

Reach Us

29 REMEDIES™
29remediesofficial@gmail.com

For any matter unresolved between us, you may contact your national consumer dispute resolution authority, or use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.